We are eager to welcome you back! Please review the information below and our FAQ document before your visit. For further questions, please contact us at 650-721-6585 or at firstname.lastname@example.org.
Know Before You Go
A mask is required throughought your visit.
Maintain social distance. Stay six feet apart from others.
In order to help us maintain a safe environment for visitors and staff, we ask that those who are under isolation or quarantine orders do not enter the museums.
Further, by entering the museums, you acknowledge that you and all persons in your party are not experiencing any of the symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
Frequently Asked Questions
We have prepared the following Frequently Asked Questions to provide you with more information before your visit.
IMPORTANT SAFETY GUIDELINES
Are visitors and staff required to wear masks?
All visitors and staff, except for children under two years of age, are required to wear a mask inside the museums. Masks are also required outside while in the campus Arts Zone when maintaining at least six feet of physical distancing is not possible.
How are the museums adhering to physical-distancing requirements?
We are limiting the number of visitors to the museums using timed-ticket entry. We are using signage and floor decals to guide navigation in small spaces and maintain physical distancing of six feet. A limited number of people are permitted in the elevator at one time and seating inside the museums have been reduced.
What else are the museums doing to keep visitors safe?
- All museum staff will be wearing masks and must complete a health and safety self-assessment every day before entering the museums.
- Our visitor services staff will welcome you from behind a plexiglass barrier.
- The museums have enhanced cleaning protocols. Routine touch-points, including door handles and stair rails, are disinfected frequently.
- There will be hand sanitizer available at museum entry points.
- We will gently remind you to keep a distance of six feet between your party and other visitors.
- We have reduced seating inside the museums to promote physical distancing.
Will the museums collect information for contact tracing?
Yes. We need your information on record so we can contact you if there is a reported illness that may have impacted your visit. This will be collected when you book your ticket.
What is contact tracing? Why am I required to provide you with my contact information?
Contact tracing helps protect you, your family, and our community. It is used to slow or stop the spread of infectious diseases. Your contact information will allow us to notify you in the event that during a visit you have been in contact with a suspected or confirmed case of COVID-19.
You can learn more about contact tracing on the CDC website.
How can I contact you with more questions?
You can contact us at 650-721-6585 or at email@example.com.
What are the museums open hours?
The museums will reopen with reduced hours. Wednesday - Sunday 11:00 a.m.-5:00 p.m.
Are there special member hours?
During the first week of reopening to the public, April 21-25, 2021, we will have special member hours from 10:00 am-11:00 a.m. Members are welcome to visit during regular hours as well, and will require a free timed ticket for entry.
A link has been emailed to members to reserve their free tickets. If you have questions about member reservations, please contact firstname.lastname@example.org.
Will a ticket be required?
Yes. Tickets are always free. We are using a timed-entry ticketing system to safely accommodate all of our visitors. Starting April 14, timed tickets will be available for the general public via this link.
How can I reserve a ticket?
Starting April 14, our timed-entry ticketing system will be available for the general public. You can reserve your tickets via this link.
Are temperature checks required for visitors?
We ask visitors to conduct their own health assessment before entering the museums. If you are experiencing any symptoms of COVID-19, we ask that you do not enter the museums.
WHAT TO EXPECT ON YOUR VISIT
Will coat/locker rooms be open?
At this time, the lockers are unavailable. A self-check coat rack with limited space is available. We recommend leaving any valuable items at home, not in your car.
How should I prepare for my visit?
- Reserve your free, timed-entry ticket in advance.
- Pack light, and remember that some items—including large bags, food, and drinks—are not permitted in the galleries. Our locker rooms will not be available.
- Please arrive at the museum entrance no more than 10 minutes before your scheduled entry time. You are welcome to explore the outdoor artwork in the Arts Zone before your scheduled entry.
- Expect increased directional signage, including designated entrances and exits.
- Please do not forget your mask!
- Please visit the Stanford Transportation page to familiarize yourself with the new contactless web/app system to pay for parking.
Have the entrance and exits of the museums changed?
You will still enter the Cantor through the main lobby and the Diekman Rotunda (ADA). Exiting the Cantor will be through the Diekman Rotunda and Fisher Terrace doors. You will still enter and exit the Anderson Collection through our main entrance, but we have modified it to maintain physical distancing.
Will the water fountains be open?
Water fountains will be available to refill water bottles only.
PARKING AND AMENITIES
Where can I park?
Stanford has established a new process for visitor parking, using a web/app system instead of physical pay stations to avoid interacting with frequently touched surfaces. Starting April 12, parking enforcement hours for visitor and hourly parking space in this the Arts Zone will return to Monday through Friday, 8 a.m. to 4 p.m., with no enforcement on the weekends. Stanford Campus Zones map is available here.
How do I pay for parking?
Payment for visitor parking has transitioned to a contactless process through the ParkMobile app. In the interest of safety, physical pay stations at visitor lots have been taken offline to avoid the touching of shared surfaces that cannot be adequately disinfected throughout the day.
Where can I learn more about the new parking process and enforcement zones?
You can find more information regarding changes to parking enforcement in the Arts and Athletics Zones on the Stanford Transportation's website.
Is the Cool Café open?
The reopening date of the Cool Café is forthcoming.
Will all galleries be open?
All galleries at the Cantor will be open for viewing with the exception of the Pigott Gallery. The first floor of the Anderson Collection will be open through May 2 only and capacity in Wisch Family Gallery limited to 5 people at a time. The second floor of the Anderson Collection will remain closed during this first phase of reopening, and the entire museum will close temporarily for the summer on May 3 for building maintenance and artwork reinstallation.
Will catalogues be available for purchase?
Catalogues are available for purchase in the lobbies of the museums. Purchases can be made by credit or debit card only. We are not accepting cash at this time.
Are wheelchairs available for visitor use?
Wheelchairs are available. Please indicate the need for a wheelchair when you reserve your ticket so that we can best accommodate your visit.
Is the campus open to visitors?
Visitors are welcome in the outdoor areas of the Arts, Athletics and Community Zones, while the other zones on campus, including the core academic campus, will remain limited to approved students, faculty and staff to support teaching and research activities. A campus map showing the locations of the different campus zones is available here.
PROGRAMS AND GROUP VISITS
Will Art Boxes be available?
Art Boxes and coloring sheets are not available at this time. Please refer to our website for information about our virtual family programs, which will continue through the summer. We will offer Virtual Guided Visits in lieu of in-person tours.
Are group reservations accepted?
We are not accepting group reservations at this time.
Will guided docent tours be available?
All in-person tours are suspended until further notice.
Will the museums be hosting public programs?
At this time, there will be no in-person public programs at the museums. Please check our website for information about our virtual programs.
Still have questions? Please reach out to us at 650-721-6585 or at email@example.com.
We hope you enjoy your visit. Please help us take the appropriate steps so we all may be as safe as possible.
According to the Centers for Disease and Prevention (CDC), people of any age might be at increased risk of severe illness from COVID-19 due to underlying medical conditions. These individuals and those who live with them should consider their level of risk before visiting the museums. The CDC defines severe illness from COVID-19 as hospitalization, admission to the ICU, intubation or mechanical ventilation, or death.
The more people you interact with, the more closely you interact with them, and the longer that interaction, the higher your risk of getting and spreading COVID-19. By booking a ticket and attending Stanford art museums, you voluntarily assume all risks related to exposure to COVID-19.